by PS from Delaware City, DE
Jun 7, 2006
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Would push my car myself before I used Horton's again!
I needed my car towed to the repair shop, I used Horton's because I thought they had a good reputation. They showed... (Show All)
I needed my car towed to the repair shop, I used Horton's because I thought they had a good reputation. They showed up late. Although I asked them not to, they started my car so they could back it up to make it easier for them. (5 feet if that) Fortunately no damage was done. When they dropped it off at the repair shop, they didn't bother to check in with the service desk. The repair shop had no idea it was there for HOURS. It was only when I called to find out if my car was done, did I find out they didn't think they had the car. I called Horton Brothers to see if my car had indeed been dropped off, while I was polite, the dispatcher was rude for no reason, when I found out my car had been dropped off but hadn't been checked in, I called Horton Brother's back to ask them why, again I was not rude. The dispatcher HUNG UP ON ME! I contacted Horton Brother's later, they couldn't be bothered to return my calls. (Hide)
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3 of 5 found this review helpful
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