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Suddenlink Communications

1.5 of 5 stars 32 Reviews

Suddenlink - You're Connected. One Call, One Connection, and One Bill for Advanced TV, High-Speed Internet, Phone, and Home Security.
Suddenlink.com
(888) 588-4711 Free
 
Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial custome...read more
Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services.
 
 

Business Details

Products & Services

(Edit)
  • High- Speed Internet: Fastest Internet speeds available in many areas and WiFi@Home to connect multiple computers wirelessly. Get over 200, 000 TV shows, movies, and clips online with Suddenlink2GO for free, including ESPN3, FOX, ABC, and more.
  • Home Phone: Unlimited local and U.S. long distance calling with all your favorite features, including Call Waiting, Caller ID, Three- Way Calling, and Call Forwarding. You’ll also get enhanced 911 service that keeps you connected so your exact location is known in the event of an emergency.
  • Home Security: Suddenlink Home Security has been protecting homes and families like yours for over 30 years. Our systems are state- of- the- art and our 24/ 7 professional monitoring is CSAA Five Diamond Certified and UL Listed. This provides you with assurance that your home is always safe and protected.
  • Hours: 24/7 Technical Support
  • Service and speed availability, equipment needed & pricing may vary. Long Distance includes the 50 states, Guam, Puerto Rico & the US Virgin Islands & applies only to direct- dialed person- to- person calls from home phone. Phone usage must be consistent with typical residential voice usage. ©Suddenlink Communications 2012
  • More
  • SL200 HDTV: Enjoy up to 200 channels with FREE HD! Watch over 10, 000 TV shows, movies, and events On Demand anytime. Our Digital Video Recorders (DVR) let you record shows to watch on your time.
  • Less

Areas Served

  • AR, AZ, CA, ID, IL, IN, KS, KY, LA, MD, MO, MS, NC, NM, NV, OH, OK, TX, VA, WA
 
 
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Suddenlink Communications is backed by the SuperGuarantee® Program from Superpages.

Planning to hire Suddenlink Communications?

SuperGuarantee is a free consumer protection program from Superpages. Using a business backed by the SuperGurantee Program means you'll get the job done right. If you're not satisfied with the work. Superpages will help resolve the issue or pay up to $500.*
To protect yourself with SuperGuarantee, click on the shield to register the service before the work begins.

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A: Click on the SuperGuarantee shield to sign in and register the service before the work begins.

Q: What if I am not satisfied with the service?
A: In the unlikely event you have a problem with the provider go to SuperGuarantee.com, access your account and click on "file a claim" next to the service registration within 30 days of the registered estimated service completion date.

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User Reviews

The person icon Empolyee Image indicates that the reviewer is an employee of Dex Media, Inc. Dex Media operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of Dex Media.
1 of 5 stars
Mar 23, 2014
by anonymous
business
Suddenlink Communications USA
Should have dumped this company when the installer arrived and didn't know what he was doing, took 6 hours to install cable & internet & drilled holes right in the middle of my walls. Service is ok when it works. But if you need help, forget it. Lon... (More)
Was this Review helpful to you?   Yes 16 No 11   
 
 
Business Reply to this Review by Suddenlink Help business
Suddenlink Communications USA
Hi - My name is Ashley, and I'm with Suddenlink. I'm sorry to hear that your experience with us was less than exceptional. I'd be happy to work with our Management team in your area to investigate this. Please feel free to contact me directly at... (More)
1 of 5 stars
Sep 27, 2013
by anonymous
business
Suddenlink Communications USA
absolutely the WORST internet provider EVER! HORRIBLE.....Sudden-link, please please please close your doors and head to a third world country where you belong! I am sure they will put up with your feeble customer service and horrible internet you p... (More)
Was this Review helpful to you?   Yes 20 No 14   
 
 
Business Reply to this Review by SDLshannon business
Suddenlink Communications USA
Hi¿ My name is Shannon and I am with Suddenlink. I am very sorry to hear you are having trouble with your service and would appreciate the opportunity to assist in a resolution. Please feel free to email me at Shannon-AT-suddenlink-DOT-com. Thank yo... (More)
1 of 5 stars
Aug 24, 2013
by anonymous
business
Suddenlink Communications USA
I'm very upset with your company .my bill is under my son's name,William Miller @1820 S Perkins Rd apt D Stillwater,Ok.i missed payment and then left to go out of state but I forgot my bill of 109.94 and was going to make a double payment when I re... (More)
Was this Review helpful to you?   Yes 27 No 21   
 
 
Business Reply to this Review by SDLconnie business
Suddenlink Communications USA
Hi Cynthia- I¿m sorry to hear that you are having trouble with your account. Please email me at connie-AT-suddenlink-DOT-com and I would be happy to look into this for you. Thanks!
1 of 5 stars
Jan 24, 2013
by anonymous
business
Suddenlink Communications USA
I purchased a house and before i moved i did a service availability request was told would take a day or two, called suddenlink back verified that i was good for service scheduled the service connection date the tech. that comes to my home and says... (More)
Was this Review helpful to you?   Yes 17 No 24   
 
 
Business Reply to this Review by SDLshannon business
Suddenlink Communications USA
Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear of your recent experience and would appreciate the opportunity to look further into this for you. You can contact me directly at shannon-AT-suddenlink-DOT-com. Thank you!
3 of 5 stars
Jan 15, 2013
business
Suddenlink Communications USA
You can Deal with an Out of Town Company OR you can Deal with a Local Retailer. Your Local Retailers like this one at three three zero 8 three three 3089 offer the same great services but use local installers and local equipment. Helping your LOCAL... (More)
Was this Review helpful to you?   Yes 21 No 16   
1 of 5 stars
Jan 10, 2013
by anonymous
business
Suddenlink Communications USA
I received my monthly cable/internet bill this month and it had gone up approx. $12.00 without warning for the same services that I have been receiving. I went by the local office and asked if there was anything that I could do to get my bill lowere... (More)
Was this Review helpful to you?   Yes 24 No 17   
 
 
Business Reply to this Review by SDLshannon business
Suddenlink Communications USA
Hi- My name is Shannon and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any changes we may make to better suit your needs. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thank... (More)
 
 
Business Reply to this Review by SDLshannon business
Suddenlink Communications USA
Hi- My name is Shannon and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any changes we may make to better suit your needs. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thank... (More)
1 of 5 stars
Jan 7, 2013
by anonymous
business
Suddenlink Communications USA
i live in dayton, tx. outside city limits. i have repeatedly (5 times) tried to get internet service with suddenlink. each time i get a friendly customer rep who listens to my problem, tells me that the last serviceability request either did not get... (More)
Was this Review helpful to you?   Yes 20 No 9   
 
 
Business Reply to this Review by SDLshannon business
Suddenlink Communications USA
Hi- My name is Shannon and I am with Suddenlink. I am sorry to hear of your recent experience and would be happy to look into our ability to provide services to your home. Please feel free to email me at shannon-AT-suddenlink-DOT-com. Thank you!
1 of 5 stars
Dec 25, 2012
by anonymous
business
Suddenlink Communications USA
They doubled our fee without warning.
Was this Review helpful to you?   Yes 24 No 17   
 
 
Business Reply to this Review by Suddenlink Help business
Suddenlink Communications USA
Hi - My name is Tina and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any increase and changes we may make to better suit your needs. Please feel free to contact me directly at tina-AT-suddenlink-DOT-c... (More)
1 of 5 stars
Dec 20, 2012
by anonymous
business
Suddenlink Communications USA
I want to thank all of the reviewers. I was considering this company, but after reading the reviews, not a chance. They sound like the typical large company, make promises, give standard answers ( read the company responses, all the same , but with... (More)
Was this Review helpful to you?   Yes 25 No 19   
 
 
Business Reply to this Review by SDLshannon business
Suddenlink Communications USA
Hi- Shannon from Suddenlink here. I¿m sorry to hear this, should you have any questions about Suddenlink or our offerings in your area, please feel free to contact me. My direct email is shannon-AT-suddenlink-DOT-com. Thanks!
1 of 5 stars
Dec 17, 2012
by anonymous
business
Suddenlink Communications USA
Anyone that lives in an area with Suddenlink Communications as your provider - WATCH OUT!!! Though the service is not bad, watch your bills. They constantly up the rates and charges. Your bills will never be the same because they always add in/up ch... (More)
Was this Review helpful to you?   Yes 18 No 21   
 
 
Business Reply to this Review by SDLshannon business
Suddenlink Communications USA
Hi- My name is Shannon and I am with Suddenlink. I would be happy to review your account and billing for you. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thanks!
4 of 5 stars
Dec 9, 2012
by anonymous
business
Suddenlink Communications USA
Here's a good one! I live in the Flagstaff,AZ region, SuddenLink is the TV& Internet provider. The technician that came out to install my cable, was having an arguement with his customer rep. I could hear them because he had her on a speaker phone.... (More)
Was this Review helpful to you?   Yes 29 No 18   
1 of 5 stars
Dec 8, 2012
by anonymous
business
Suddenlink Communications USA
do not get anything from suddenlink, there CC is waste, they charge us for even the service call with there mistake, no suddenlink ever again for me
Was this Review helpful to you?   Yes 23 No 15   
 
 
Business Reply to this Review by Suddenlink Help business
Suddenlink Communications USA
Hi - My name is Tina and I am with Suddenlink. I'd be happy to assist you in any way possible. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thanks!
1 of 5 stars
Dec 1, 2012
by anonymous
business
Suddenlink Communications USA
I had installation set up for today between 12 & 5. After waiting until 6pm, I was told that my install was changed to Monday. No one notified me and Monday is a work day for me. I cancelled the service but they have aready charged my credit card... (More)
Was this Review helpful to you?   Yes 28 No 14   
 
 
Business Reply to this Review by SDLshannon business
Suddenlink Communications USA
Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear your experience has been anything short of exceptional. I would appreciate the opportunity to look further into this and help resolve any issues you may be having. Feel free to... (More)
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Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services.