Suddenlink - You're Connected. One Call, One Connection, and One Bill for Advanced TV, High-Speed Internet, Phone, and Home Security.
www.suddenlink.com
(888) 588-4711
Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial custome...read more
Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services.
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Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services.
High- Speed Internet: Fastest Internet speeds available in many areas and WiFi@Home to connect multiple computers wirelessly. Get over 200, 000 TV shows, movies, and clips online with Suddenlink2GO for free, including ESPN3, FOX, ABC, and more.
Home Phone: Unlimited local and U.S. long distance calling with all your favorite features, including Call Waiting, Caller ID, Three- Way Calling, and Call Forwarding. You’ll also get enhanced 911 service that keeps you connected so your exact location is known in the event of an emergency.
Home Security: Suddenlink Home Security has been protecting homes and families like yours for over 30 years. Our systems are state- of- the- art and our 24/ 7 professional monitoring is CSAA Five Diamond Certified and UL Listed. This provides you with assurance that your home is always safe and protected.
SL200 HDTV: Enjoy up to 200 channels with FREE HD! Watch over 10, 000 TV shows, movies, and events On Demand anytime. Our Digital Video Recorders (DVR) let you record shows to watch on your time.
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Jan 24, 2013
by anonymous
1
Jan 24, 2013
business
Suddenlink - You're ConnectedUSA
I purchased a house and before i moved i did a service availability request was told would take a day or two, called suddenlink back verified that i was good for service scheduled the service connection date the tech. that comes to my home and says... (More) I purchased a house and before i moved i did a service availability request was told would take a day or two, called suddenlink back verified that i was good for service scheduled the service connection date the tech. that comes to my home and says i can not have service because i am 25 ft. too far. and that he was putting in a work order to get someone out there to put in the equipment to provide service. 2 weeks later i have still yet to hear from them. Called to check on the status they have no idea what's going on, and tell me to call the local suddenlink office which has no number to call. So switching to directv and AT&T. Will be letting everyone I know that moves to Leesville LA about how suddenlink's service is and suggest using directv and at&t for tv/internet. (Hide)
Was this Review helpful to you? 222 of 4 found this review helpful
Business Reply to this Review by SDLshannon
Jan 8, 2013
business
Suddenlink - You're ConnectedUSA
Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear of your recent experience and would appreciate the opportunity to look further into this for you. You can contact me directly at shannon-AT-suddenlink-DOT-com. Thank you!
You can Deal with an Out of Town Company OR you can Deal with a Local Retailer. Your Local Retailers like this one at three three zero 8 three three 3089 offer the same great services but use local installers and local equipment. Helping your LOCAL... (More) You can Deal with an Out of Town Company OR you can Deal with a Local Retailer. Your Local Retailers like this one at three three zero 8 three three 3089 offer the same great services but use local installers and local equipment. Helping your LOCAL economy. Same great services but LOCAL three three zero 8 three three 3089 I would try that first before using an oout of town company. Just my opinion Jeff (Hide)
Was this Review helpful to you? 010 of 1 found this review helpful
I received my monthly cable/internet bill this month and it had gone up approx. $12.00 without warning for the same services that I have been receiving. I went by the local office and asked if there was anything that I could do to get my bill lowere... (More) I received my monthly cable/internet bill this month and it had gone up approx. $12.00 without warning for the same services that I have been receiving. I went by the local office and asked if there was anything that I could do to get my bill lowered and was told that it is as low as possible unless I want to purchase a modem box for approx. $60.00 to save a $10.00 monthly rental charge. My monthly bill is now around $105.00 for the next to cheapest cable package/cheapest internet package available. Am I the only one who thinks that this is a complete rip off? I live in an apartment so cannot get a satellite dish so I feel helpless. I'm now shopping around for alternate services and seriously thinking that I might possibly just disconnect it all! This is what loyal customers get! (Hide)
Was this Review helpful to you? 323 of 5 found this review helpful
Business Reply to this Review by SDLshannon
Jan 11, 2013
business
Suddenlink - You're ConnectedUSA
Hi- My name is Shannon and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any changes we may make to better suit your needs. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thank... (More) Hi- My name is Shannon and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any changes we may make to better suit your needs. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thanks! (Hide)
Business Reply to this Review by SDLshannon
Jan 11, 2013
business
Suddenlink - You're ConnectedUSA
Hi- My name is Shannon and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any changes we may make to better suit your needs. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thank... (More) Hi- My name is Shannon and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any changes we may make to better suit your needs. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thanks! (Hide)
i live in dayton, tx. outside city limits. i have repeatedly (5 times) tried to get internet service with suddenlink. each time i get a friendly customer rep who listens to my problem, tells me that the last serviceability request either did not get... (More) i live in dayton, tx. outside city limits. i have repeatedly (5 times) tried to get internet service with suddenlink. each time i get a friendly customer rep who listens to my problem, tells me that the last serviceability request either did not get done or that my residence is not serviceable. BUT i have three neighbors with suddenlink tv or internet. two of which or NEXT DOOR. i am living next to one, and across the street from the other, and one behind me on the next street. after reading all these reviews, I AM THANKFUL that they did not give me service, for it looks like i would have been disappointed. (Hide)
Business Reply to this Review by SDLshannon
Jan 8, 2013
business
Suddenlink - You're ConnectedUSA
Hi- My name is Shannon and I am with Suddenlink. I am sorry to hear of your recent experience and would be happy to look into our ability to provide services to your home. Please feel free to email me at shannon-AT-suddenlink-DOT-com. Thank you!
Business Reply to this Review by Suddenlink Help
Dec 26, 2012
business
Suddenlink - You're ConnectedUSA
Hi - My name is Tina and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any increase and changes we may make to better suit your needs. Please feel free to contact me directly at tina-AT-suddenlink-DOT-c... (More) Hi - My name is Tina and I am with Suddenlink. I would be happy to look into your current subscription and evaluate any increase and changes we may make to better suit your needs. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com for assistance. Thank you! (Hide)
I want to thank all of the reviewers. I was considering this company, but after reading the reviews, not a chance. They sound like the typical large company, make promises, give standard answers ( read the company responses, all the same , but with... (More) I want to thank all of the reviewers. I was considering this company, but after reading the reviews, not a chance. They sound like the typical large company, make promises, give standard answers ( read the company responses, all the same , but with slightly different wording), take you money and there you go. Want to make a statement to large companies, spend your money somewhere else. (Hide)
Was this Review helpful to you? 414 of 5 found this review helpful
Business Reply to this Review by SDLshannon
Dec 21, 2012
business
Suddenlink - You're ConnectedUSA
Hi- Shannon from Suddenlink here. I¿m sorry to hear this, should you have any questions about Suddenlink or our offerings in your area, please feel free to contact me. My direct email is shannon-AT-suddenlink-DOT-com. Thanks!
Anyone that lives in an area with Suddenlink Communications as your provider - WATCH OUT!!! Though the service is not bad, watch your bills. They constantly up the rates and charges. Your bills will never be the same because they always add in/up ch... (More) Anyone that lives in an area with Suddenlink Communications as your provider - WATCH OUT!!! Though the service is not bad, watch your bills. They constantly up the rates and charges. Your bills will never be the same because they always add in/up charges and hope you don't call in to question them. They say they are giving you a discount in one area, but check your bills because it is always added in somewhere else. No 2 customer service reps will give you the same answers or package deals. They are professional corporate scammers - thieves! (Hide)
Was this Review helpful to you? 414 of 5 found this review helpful
Business Reply to this Review by SDLshannon
Dec 18, 2012
business
Suddenlink - You're ConnectedUSA
Hi- My name is Shannon and I am with Suddenlink. I would be happy to review your account and billing for you. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thanks!
Here's a good one! I live in the Flagstaff,AZ region, SuddenLink is the TV& Internet provider. The technician that came out to install my cable, was having an arguement with his customer rep. I could hear them because he had her on a speaker phone.... (More) Here's a good one! I live in the Flagstaff,AZ region, SuddenLink is the TV& Internet provider. The technician that came out to install my cable, was having an arguement with his customer rep. I could hear them because he had her on a speaker phone. Wow! He really angry she could not program a port on the system, she said he would have to tell the customer (me), that I would have to upgrade because that was the only way to get service here! I now have Direct TV!!!!!! (Hide)
Was this Review helpful to you? 303 of 3 found this review helpful
Business Reply to this Review by Suddenlink Help
Dec 10, 2012
business
Suddenlink - You're ConnectedUSA
Hi - My name is Tina and I am with Suddenlink. I'd be happy to assist you in any way possible. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thanks!
I had installation set up for today between 12 & 5. After waiting until 6pm, I was told that my install was changed to Monday. No one notified me and Monday is a work day for me. I cancelled the service but they have aready charged my credit card... (More) I had installation set up for today between 12 & 5. After waiting until 6pm, I was told that my install was changed to Monday. No one notified me and Monday is a work day for me. I cancelled the service but they have aready charged my credit card and said I would receive a check in about 2 weeks. Would never consider them again. (Hide)
Was this Review helpful to you? 303 of 3 found this review helpful
Business Reply to this Review by SDLshannon
Dec 3, 2012
business
Suddenlink - You're ConnectedUSA
Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear your experience has been anything short of exceptional. I would appreciate the opportunity to look further into this and help resolve any issues you may be having. Feel free to... (More) Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear your experience has been anything short of exceptional. I would appreciate the opportunity to look further into this and help resolve any issues you may be having. Feel free to email me directly at shannon-AT-suddenlink-DOT-com. Thanks! (Hide)
I 've had Suddenlink cable for about 3 months and what a mistake. It's out all the time, sometimes for days. Then it takes a week to get a tech out. I was instructed that they would call right before they come, so I get in the shower but take the ph... (More) I 've had Suddenlink cable for about 3 months and what a mistake. It's out all the time, sometimes for days. Then it takes a week to get a tech out. I was instructed that they would call right before they come, so I get in the shower but take the phone with me. Then at the end of the day I call to find out why the tech never came and they tell me the tech came around the time I was in the shower. But yet they didn't bother to call first, the rep. rescheduled again for the next day, sending a note to the tech to make sure they call first. So another day of waiting begins, finally when the tech did show up without a phone call again and always late he came to the door asked the problem which should have already been on the service order and said he new what the problem was then left and fixed. Really, I had to be home for 2 days for that? Then one week later it starts all over again. A person would have to quit their job and stay home full time without showers to keep their cable working (Hide)
Business Reply to this Review by SDLshannon
Oct 29, 2012
business
Suddenlink - You're ConnectedUSA
Hi, my name is Shannon and I am with Suddenlink. I¿m very sorry to hear of your recent experience and would appreciate the opportunity to look further into this. Please contact me directly at shannon-AT-suddenlink-DOT-com. Thanks!
In the Forney, TX area it constantly goes out, has something down or broken and then when you need service, after getting through their phone menu system and then off hold your service call will be at least four days out. High speed cable connectio... (More) In the Forney, TX area it constantly goes out, has something down or broken and then when you need service, after getting through their phone menu system and then off hold your service call will be at least four days out. High speed cable connection during busy times will not even stream video from the web without pausing repeatedly to load. I think they have too many customers on one system from comments repair people have made. We would have switched to ATT long ago but they could not answer install questions we had. (Hide)
Was this Review helpful to you? 303 of 3 found this review helpful
Business Reply to this Review by SDLshannon
Oct 18, 2012
business
Suddenlink - You're ConnectedUSA
Hi- My name is Shannon and I am with Suddenlink. I¿m sorry to hear you are having trouble with your service. I¿d be happy to work with Senior Management in the Forney area to resolve. Please email me at shannon-AT-suddenlink-DOT-com. Thanks!
Customer service is terrible, they lie all the time and make it your problem. Pathetic. I'd like them to use that "this may be recorded" when you call and see that they are the liars!!
Was this Review helpful to you? 404 of 4 found this review helpful
Business Reply to this Review by SDLshannon
Oct 4, 2012
business
Suddenlink - You're ConnectedUSA
Hi, my name is Shannon and I am with Suddenlink. Please let me know if there is any way I can assist you. My email is shannon-AT-suddenlink-DOT-com. Thanks!
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Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services.
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indicates that the reviewer is an employee of SuperMedia LLC. SuperMedia operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of SuperMedia.
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