ADP offers a comprehensive set of payroll-related services. You can choose to purchase payroll services a-la-carte according to your needs or you can take advantage of the synergies of working with a single-source provider for all of your Human Resour...read more
ADP offers a comprehensive set of payroll-related services. You can choose to purchase payroll services a-la-carte according to your needs or you can take advantage of the synergies of working with a single-source provider for all of your Human Resource, payroll and employee benefits needs. Small business owners now have the flexibility of managing payroll on the go with ADP Mobile Payroll Application.
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ADP offers a comprehensive set of payroll-related services. You can choose to purchase payroll services a-la-carte according to your needs or you can take advantage of the synergies of working with a single-source provider for all of your Human Resource, payroll and employee benefits needs. Small business owners now have the flexibility of managing payroll on the go with ADP Mobile Payroll Application.
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Zero stars....I have heard nothing but bad news about ADP. Poor customer service, accuracy issues and lack of responsiveness. I would suggest going with a smaller local company for payroll.
Was this Review helpful to you? 797 of 16 found this review helpful
I recently called this number and was able to get my payroll service set up right over the phone! My experience with ADP has been great and I highly recommend them.
Was this Review helpful to you? 171 of 8 found this review helpful
ADP is an amazing Payroll and HR outsourcing company! I thought that it was so convenient that you can get everything set up right over the phone. I use ADP for not only payroll, but also use their timeclocks, insurance, and retirement plan servic... (More) ADP is an amazing Payroll and HR outsourcing company! I thought that it was so convenient that you can get everything set up right over the phone. I use ADP for not only payroll, but also use their timeclocks, insurance, and retirement plan services. I started with ADP last year with only 3 employees and now that my company has grown to 35 employees, my ADP rep has always been there to help with any additonal needs that we had. All of the representatives that I have spoken with have been extremely knowledgeable and friendly. ADP is the best payroll company out there to work with... dont even look any further! (Hide)
Was this Review helpful to you? 555 of 10 found this review helpful
ADP is the BEST!!!!!
I have been with ADP for two years and I think that they are fantastic! Processing payroll is so easy! The service is great and my pricing is always the same! Previously we were with Paychex, and our invoice was different after... (More) ADP is the BEST!!!!!
I have been with ADP for two years and I think that they are fantastic! Processing payroll is so easy! The service is great and my pricing is always the same! Previously we were with Paychex, and our invoice was different after being with them for 6 Months! I never knew what they were going to charge me from one pay period to another! I am glad that we made the change.... Thanks ADP!!! (Hide)
Was this Review helpful to you? 575 of 12 found this review helpful
Highly reccomend. When I have a problem I call my sales rep. He always does more than I ask him to. He says that it is because he values my business. We need more people like that in this world!
Was this Review helpful to you? 686 of 14 found this review helpful
a big 0 in the stars, I am a recipient of child support, checks are late, every time I called I was given incorrect or conflicting reports. The customer service, can't fix the issue, just kept telling me to call back. If you hire a company to servic... (More) a big 0 in the stars, I am a recipient of child support, checks are late, every time I called I was given incorrect or conflicting reports. The customer service, can't fix the issue, just kept telling me to call back. If you hire a company to service your garnishments, then follow thur when then can't get it right. Something can always be done to correct an issue, ignoring the receiver is not the answer. Get rid of the company if it can't do the job. What would you do if you didn't receive your paycheck? Calling this company for an explanation won't help, they apparently aren't responsible enough to clear up any conflicts or errors. One time they said the issue was with the company authorizing the check, so I called them, they said they hadn't even heard from ADP about any paycheck conflict. Outsourcing for this recipient isn't the answer, Stand up to the drama and fix the issue, 3 times this year I have had this conflict of just wait! It doesn't pay my bills or now late fees. (Hide)
Was this Review helpful to you? 10410 of 14 found this review helpful
Terrible customer service! Always gave conflicting information. I was scheduled to attend a training class and was repeatedly given 2 different addresses for the training site, but never could confirm which was correct. I called the 866# to inqui... (More) Terrible customer service! Always gave conflicting information. I was scheduled to attend a training class and was repeatedly given 2 different addresses for the training site, but never could confirm which was correct. I called the 866# to inquire about training in Austin, but was transferred to the Dallas office. When I called to set up security information to download my digital certificate, the security question I requested was not recorded which made it very difficult later on to get help since they had bogus security info for me. When calling my local office, there is no option to speak to a live person unless you know their extension. Choosing "0" for operator only makes the initial recorded greeting repeat over again. I opted to stay on the line hoping eventually to be transferred to a live person, but again the recording just repeated over and over. As far as processing payroll, ADP does a great job. But if you have any problems, you're on your own to solve them. (Hide)
Was this Review helpful to you? 939 of 12 found this review helpful
Horrible customer service. This is not the 1st I've dealt with them either. This issue their (http adp.employ ease (dot) com) site was down for maintenance but NO contact number listed! We were trying to enroll (as instructed) via this site. Called... (More) Horrible customer service. This is not the 1st I've dealt with them either. This issue their (http adp.employ ease (dot) com) site was down for maintenance but NO contact number listed! We were trying to enroll (as instructed) via this site. Called 3 different numbers & the last one said they can't help us and then just hung up.
Won't go into all the other problems I had with them when working as a Office Manager for a company but ADP is not the answer. There is another locally owned company out of Ft. Collins (I think) that gave me much better customer service and wasn't as rude as this company & their reps. I'm surprised they are still in business.
DO NOT use them. You and your employees will only experience problems & frustration.
NO STARS!!!!! (Hide)
Was this Review helpful to you? 12612 of 18 found this review helpful
This company was the worst decision I ever made. First, their checks NEVER arrived on time UNTIL we decided to have them delivered (an additional 8.00 a week charge). Second, they made a mistake on our payroll and computed our employees tips as thei... (More) This company was the worst decision I ever made. First, their checks NEVER arrived on time UNTIL we decided to have them delivered (an additional 8.00 a week charge). Second, they made a mistake on our payroll and computed our employees tips as their hours. I called their attn. to this but they never fixed it...all of our employee's W2 forms were wrong; they never filed my 941 forms for that quarter and blah.blah.blah. WOULD NEVER, EVER recommend these people to anyone! (Hide)
Was this Review helpful to you? 15715 of 22 found this review helpful
We attempted to access our account from our main computer on which payroll is done and received the message that "someone is accessing your account please try again" basically. There is a special code for the main computer that payroll is done on so... (More) We attempted to access our account from our main computer on which payroll is done and received the message that "someone is accessing your account please try again" basically. There is a special code for the main computer that payroll is done on so that ADP will recognize it. Someone may be hacking our information and we cannot get throught to ADP. It's a Friday night and everyone is gone and there is no recourse but to hope that all of our information has not been pirated. ADP has always had some problems - goofing up direct deposits, double withdrawals due to data entry error...frankly, I don't trust them and we are looking for someone else. (Hide)
Was this Review helpful to you? 11611 of 17 found this review helpful
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ADP offers a comprehensive set of payroll-related services. You can choose to purchase payroll services a-la-carte according to your needs or you can take advantage of the synergies of working with a single-source provider for all of your Human Resource, payroll and employee benefits needs. Small business owners now have the flexibility of managing payroll on the go with ADP Mobile Payroll Application.
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