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Jul 13, 2012
Jul 13, 2012
National Grid300 Erie Blvd W, Syracuse, NY13202 USA
I just got off the phone with one of your representatives. He was calling about a bill we have already paid. He talked so fast that it was hard to understand him, that and the fact I have a hearing disability. After telling him that, he then started... (More) I just got off the phone with one of your representatives. He was calling about a bill we have already paid. He talked so fast that it was hard to understand him, that and the fact I have a hearing disability. After telling him that, he then started to talk so slow that it was condescending. If this is the way you talk to hearing impaired customers you all need to take a course in sensitivity training. I teach hundreds of students in the Syracuse area and feel like telling all my classes how I was treated by your company. Edward Moser. I look forward to hearing your explanation as to the treatment I received. (Hide)
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