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Jul 19, 2010
Jul 19, 2010
HSBC Bank22005 Hillside Ave, Queens Village, NY11427 USA
I went to open an account at this particular location because it was close to my husband's work place but when I went in, there was little service and what service i got was horrible. One of the receptionist asked for ID and then looked at us suspic... (More) I went to open an account at this particular location because it was close to my husband's work place but when I went in, there was little service and what service i got was horrible. One of the receptionist asked for ID and then looked at us suspiciously and asked if my husband I were citizens. Then she went to her manager with our IDs and whispered to each other and later told us to go to an HSBC in NJ because we live there. However, the closest HSBC in NJ is 25 miles away from my home. What the heck! I just wanted to open a simple savings account and they told us, "no, we can't help you." For an international bank you would think you could open an account anywhere. Where does it matter where you live? We had documents. They had no care in the world to help us at all and was not apologetic in any respects. If they don't want our money, that's fine. There's plenty of other international banks with better customer service. Be cautious of this branch...unless it's a case of racism. (Hide)
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