Comcast Offers is an Authorized Comcast Retailer. Bundle Comcast services and save with deals on digital cable TV, Internet and phone! All Comcast deals are just a click or a call away. Take advantage of these Comcast specials now to save big! For a...read more
Comcast Offers is an Authorized Comcast Retailer. Bundle Comcast services and save with deals on digital cable TV, Internet and phone! All Comcast deals are just a click or a call away. Take advantage of these Comcast specials now to save big! For a limited time, receive up to $250 back when you order Comcast cable, internet and phone services from Comcast Offers.
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Comcast Offers is an Authorized Comcast Retailer. Bundle Comcast services and save with deals on digital cable TV, Internet and phone! All Comcast deals are just a click or a call away. Take advantage of these Comcast specials now to save big! For a limited time, receive up to $250 back when you order Comcast cable, internet and phone services from Comcast Offers.
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Apr 19, 2011
by Guest96718
1
Apr 19, 2011
business
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
I called and price shopped, asking about different prices if I dropped my phone or cable. A week later, they sent out a guy who came to our house and asked our 14-year-old to remove the modem--without the knowledge of the adults of the house--which... (More) I called and price shopped, asking about different prices if I dropped my phone or cable. A week later, they sent out a guy who came to our house and asked our 14-year-old to remove the modem--without the knowledge of the adults of the house--which also disconnected our phone number. I was so upset afterward, I decided they could keep our phone service. I changed my mind 40 days later, then they had permanently lost our phone number and couldn't restore it. Now, nearly 5 months later, I discover that they're still charging us every month for the modem the guy came and took. When I called their customer service, the guy said he showed it was still connected and it would take 14 days for them to research it. I asked him to read me their notes and he read the notes that said they took our modem, but he still wouldn't refund the money for the modem rental for the last 5 months until they research. I've been a loyal customer for 9 years! Thanks a lot Comcast. Too big to care? (Hide)
Was this Review helpful to you? 919 of 10 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
I made the huge mistake of getting Comcast service--goes down constantly--resulting in my phone calls being missed. They don't care. Oh yes--fees going up.
Was this Review helpful to you? 14214 of 16 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
I wish there was a zero rating or a negative star . The worst ever you can get anywhere. it just pains to think that one has to use comcast services in Boston. they punish clients, they have the worst customer service. please somebody save us
Was this Review helpful to you? 13113 of 14 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
This Comcast office has been giving me a lot of trouble lately.I disconnected my Internet with comcast in November 2010. Then they tell me they will not disconnect my account because I have not returned the modem. I spoke with about 5 comcast repres... (More) This Comcast office has been giving me a lot of trouble lately.I disconnected my Internet with comcast in November 2010. Then they tell me they will not disconnect my account because I have not returned the modem. I spoke with about 5 comcast representative over the phone trying to explain to them that the modem is mine and that it is not owned by comcast. But no one would listen. I thought the modem is not worth the trouble. So I went to this comcast office to settle this matter once and for all. I spoke to the guy at the desk and he checked his system just to confirm, what I already knew that the modem is mine and refused to take it back. Then I get a bill in my mail from comcast for $30 to return the modem. The money was not the issue here but I am not willing to pay up some money just because comcast cant get its systems straight. So I go back to this office and the same guy tells me that I will get this resolved ASAP. I give him another chance. But a month or so later I start get (Hide)
Was this Review helpful to you? 101 of 1 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
zero stars, have been with comcast for 4 yrs and everytime a promotion ends, they claim they cannot put you on another promotion. therefore your bill ends up being 150.00 a month. ridiculous! then all they try to do is keep throwing triple play in y... (More) zero stars, have been with comcast for 4 yrs and everytime a promotion ends, they claim they cannot put you on another promotion. therefore your bill ends up being 150.00 a month. ridiculous! then all they try to do is keep throwing triple play in your face to buy all 3 services with them and when that promotion ends you be paying 250.00 for the services. i don't even want the 2 services i have with them why would i want 3. guess i gotta check into some other cheaper places for cable and internet. business are suppost to work with there customers to try to keep them, not chase them away! and when you switch your company, they call you and send you letters to get you to come back. beleive me when i get away i will stay away from the over priced services!!!and how come you have to rate atleast one star to write this review, we should be entitled to our own opinions. my rate for comcast is 0 STARS! (Hide)
Was this Review helpful to you? 10210 of 12 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Because Comcast Cable is the only Cable Company in town they can raise there prices any time they like,you know like the Moffia use to do.All crookes are not locked up they are out there stealing your Money?
Was this Review helpful to you? 14014 of 14 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
I have had no problem except they are expensive. Everything works. I used customer service 3 times, and they were helpful - not in the last year. Could be worse now. I have net, phone, and TV.
Was this Review helpful to you? 202 of 2 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Watch out! Low to start, but in no time, you will be paying the highest prices around, more than $150 for one simple phone, basic cable, and broadband. Go elsewhere!
Was this Review helpful to you? 20120 of 21 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Since having xfinity services installed more than a month ago, we have had more than 12 service calls. At 3 hours per call, we have spent more than 40 hours restricted to our home during the holidays and the hd service is still all screwed up. Their... (More) Since having xfinity services installed more than a month ago, we have had more than 12 service calls. At 3 hours per call, we have spent more than 40 hours restricted to our home during the holidays and the hd service is still all screwed up. Their ads show service personnel wearing little booties to prevent tracking in dirt but we have had one technician out of about ten different ones wear them. We have had dirt tracked all over our house. To date, the technicians and their technical supervisors have NOT corrected HD programs freezing up, screen turning black, or error messages about incorrect cable card having been installed. We have missed important segments of ball games, program endings, and news interruptions at random. These interruptions occur as frequently as six to eight times per hour. we're looking for alternatives. Wished we could select ZERO stars. (Hide)
Was this Review helpful to you? 17017 of 17 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
i have had satellite for a long time and finally had enough of there craap every time it snows or a butterfly lands on my dish it goes out and they want to charge me to fix it. with comcast it just works period.
Was this Review helpful to you? 212 of 3 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
YOUR COMPANY ARE THIVES, WHO GIVE4S YOU THE RIGHT TO GO INTO SOMEONES BANK ACCT. AND TAKE OUT PAYMENTS BECAUSE THEY USED IT ONCE TO PAY A BILL...... AND THEN THEY ARE TOLD IT WAS ALL THEIR FAULT YOU DID IT THEY PAY THEIR BILL ONTIME AND THEN YOU TAK... (More) YOUR COMPANY ARE THIVES, WHO GIVE4S YOU THE RIGHT TO GO INTO SOMEONES BANK ACCT. AND TAKE OUT PAYMENTS BECAUSE THEY USED IT ONCE TO PAY A BILL...... AND THEN THEY ARE TOLD IT WAS ALL THEIR FAULT YOU DID IT THEY PAY THEIR BILL ONTIME AND THEN YOU TAKE IT OUT A SECOND TIME AND TELL THEM THERE IS ALSO A LATE CHARGE.... WE HAVE TALKED TO A LAWYER AND THE BANK ABOUT THIS AND YOU HAD NO RIGHT TO DO THIS , I WOULD NOT RECOMEND YOU CABLE COMPANY TO ANYONE YOU ARE THE WORST (Hide)
Was this Review helpful to you? 23123 of 24 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Terrible customer service. Technicians have been rude and left simple problems unresolved. I cannot even count how many times I have spent far too much time on the phone with them and have been given the run-around and tossed from person to person w... (More) Terrible customer service. Technicians have been rude and left simple problems unresolved. I cannot even count how many times I have spent far too much time on the phone with them and have been given the run-around and tossed from person to person who was unable to help. I cannot believe that such an inefficient company got as large as they did. My bill has been steadily going up over the past year, and they have been prompting me to upgrade my own equipment (modem, digital converter) and threatening that my service won't work unless I buy new stuff. I hate that I have no other option where I live. Also, beware that the online services are not linked with local offices, and any changes you try to make to your account online are completely void unless you speak directly to your local office. But they don't tell you that online. Illogical? Nonsensical? Yes. But that's Comcast for you. (Hide)
Was this Review helpful to you? 838 of 11 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
comcast played me out of my rebate by pulling the old bait and switch. in order to get rebate i had to order online but durig order i was transferred to the comcast office by phone which negated my rebate. it seems like a get over to me just a way... (More) comcast played me out of my rebate by pulling the old bait and switch. in order to get rebate i had to order online but durig order i was transferred to the comcast office by phone which negated my rebate. it seems like a get over to me just a way to make a quick buck and not deliver on their promises about the rebate. the rebate is what attracked me to comcast i should have went verizon no rebate there but no lies either. i feel like i am beinng taken advantge of as comcast has no record of the confirmation number and neither does the third party i was talking to cant either. i was scammed pure and simple and this write a review win a camaro is probably a scam also. I am getting another internet source just as soon as i get the money to do so comcast doesnt deserve my business or any one elses for that matter and i am going to tell everyone that will listen to go anywhere but comcast. Jesse Surratt (Hide)
Was this Review helpful to you? 707 of 7 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Again, there's no other internet service besides comcast. There are 50+ families complain about their service already!!! I have to move around my laptop from place to place at home to try to get that stupid weak signal. Now I am sitting next to m... (More) Again, there's no other internet service besides comcast. There are 50+ families complain about their service already!!! I have to move around my laptop from place to place at home to try to get that stupid weak signal. Now I am sitting next to my closet door to get online!!! Disconnect frequently and took me 10 min to get back on. Ask them to come over for 3 times to fix it but never able to solve the problem. The internet would get disconnected even there's a person walk by my door!!! Amazing huh? (Hide)
Was this Review helpful to you? 929 of 11 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
I wish I could give zero stars. We've been dealing with Comcast only because there's no other options in town, and we have had more than 30 service appointments so far, not that anything has improved the service. I just called to tell them that nobo... (More) I wish I could give zero stars. We've been dealing with Comcast only because there's no other options in town, and we have had more than 30 service appointments so far, not that anything has improved the service. I just called to tell them that nobody has shown up for our appointment today, and was told that it had been cancelled because my problem had been "resolved" and that they don't notify customers about cancelled appointments. I lose a day's worth of work each time this happens. In that same phone call, they told me that they could not hear me, that my voice was cutting in and out. Obviously, they have an interesting definition of "resolved", and an interesting definition of "customer service". What a joke. (Hide)
Was this Review helpful to you? 909 of 9 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
We've spent hours on the phone (mostly on hold) trying to fix a mistake that Comcast admittedly made. Our service also frequently goes out. Unless you have an abundance of time, and enjoy holding for a "customer service" representative, save yoursel... (More) We've spent hours on the phone (mostly on hold) trying to fix a mistake that Comcast admittedly made. Our service also frequently goes out. Unless you have an abundance of time, and enjoy holding for a "customer service" representative, save yourself the stress we've experienced and take your business elsewhere. (Hide)
Was this Review helpful to you? 12012 of 12 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Comcast does not care about their customers. they are too big and need to be broken up just like ATT, JP Morgan, etc.Try getting through to a supervisor to complain when they take too much money out of your account then tell you it will take three w... (More) Comcast does not care about their customers. they are too big and need to be broken up just like ATT, JP Morgan, etc.Try getting through to a supervisor to complain when they take too much money out of your account then tell you it will take three weeks to correct the problem. Too big? Much too big. Go somewhere else for service.Rating I gave is too high because I had to choose at least one star. (Hide)
Was this Review helpful to you? 11011 of 11 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
I have Comcast for 5+ years. I am down frequently and downtime is substantial. Last outage was a week. Customer service is terrible. Your problem gets dropped between Comcast support teams all the time and it is your responsibility to call back.... (More) I have Comcast for 5+ years. I am down frequently and downtime is substantial. Last outage was a week. Customer service is terrible. Your problem gets dropped between Comcast support teams all the time and it is your responsibility to call back. Service can be really slow on the weekends. The cable television service is even less reliable. (Hide)
Was this Review helpful to you? 404 of 4 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
I got premium "high-speed" account which boasts up to 16Mb/s download.. I'm IT guy and work from home periodically and need good internet to run remote connections to my office. Never ideal from the start (~3 years now), but it worked ok... until a... (More) I got premium "high-speed" account which boasts up to 16Mb/s download.. I'm IT guy and work from home periodically and need good internet to run remote connections to my office. Never ideal from the start (~3 years now), but it worked ok... until a few months ago, when suddenly it begun crawl to a stop.No change on my end: did not even touch my wires. Here's the pattern: download curbs to ~100Kb/s (steady!) whereas upload goes 5Mb/s, 50 times the download speed - speedtest . net! Rebooting router/modem/PC helps none. They gotta limit my bandwidth, b/c this can go on for days untill i call techs.. Customer support finds nothing wrong. When I ask to send technician to my house the problem magically disappears right away or an hour later. When tech calls me to confirm appointment all I have left is to call him off, b/c (you've guessed it!) it fixed itself. I've been in this boat now over dosen of times in the past 2 months. Fed up with Comcast, looking for alternative - Good luck! (Hide)
Was this Review helpful to you? 505 of 5 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
When they give you a receiver, you get an untested receiver. The customer is their quality control, because if someone turns the box in and don't tell them there is a problem, they just pass it off onto the next customer. In addition, if you retur... (More) When they give you a receiver, you get an untested receiver. The customer is their quality control, because if someone turns the box in and don't tell them there is a problem, they just pass it off onto the next customer. In addition, if you return your hi def box for another, they don't feel that they should look up your info to see if you subscribe to hi def, so you go home with an incompatible box. Comcast insist they are never wrong, and they forget who is paying their paychecks. This is the right time for another company to come in and scoop away all of their business. I am shopping as we speak. (Hide)
Was this Review helpful to you? 707 of 7 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Very unreliable. I lose my internet service way too often. Right now cannot watch TV and be on the Internet at the same time. Looking for a new provider...
Was this Review helpful to you? 505 of 5 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Telephone communications with the company is terrible. The menu drive robot can keep you on hold for more than 15 minutes and getting to a person with supervisory standing is even worse. They have a monopoly and use it to their advantage. Speed is g... (More) Telephone communications with the company is terrible. The menu drive robot can keep you on hold for more than 15 minutes and getting to a person with supervisory standing is even worse. They have a monopoly and use it to their advantage. Speed is good - for a price - but if it falters, you are SOL in trying to get a ready fix. And, look at the contract and ask questions very carefully or you will end up paying for services you did not want. (Hide)
Was this Review helpful to you? 808 of 8 found this review helpful
Comcast Corporation1500 Market St, Philadelphia, PA19102 USA
Comcast has monopolized the industry in the area of Malden, MA. Their pricing is ridiculous and outrages. I do not understand how they justify to charge people so much money for technology that is simple and cheap to maintain. They need to be regula... (More) Comcast has monopolized the industry in the area of Malden, MA. Their pricing is ridiculous and outrages. I do not understand how they justify to charge people so much money for technology that is simple and cheap to maintain. They need to be regulated and more competition is needed in the area. It is a shameful abuse to all the hard working poor and middle class families. (Hide)
Was this Review helpful to you? 10110 of 11 found this review helpful
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Comcast Offers is an Authorized Comcast Retailer. Bundle Comcast services and save with deals on digital cable TV, Internet and phone! All Comcast deals are just a click or a call away. Take advantage of these Comcast specials now to save big! For a limited time, receive up to $250 back when you order Comcast cable, internet and phone services from Comcast Offers.
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