Mascoma Savings Bank Mutually owned since 1899.Mascoma Savings Bank is mutually owned and not for sale. With no shareholders to please, we are committed to remaining independent and to re-investing profits in our community. Our first priority has alw...read more
Mascoma Savings Bank Mutually owned since 1899.Mascoma Savings Bank is mutually owned and not for sale. With no shareholders to please, we are committed to remaining independent and to re-investing profits in our community. Our first priority has always been--and always will be--you, our customers.We are different than other banks, and give you the security of a long-term relationship. We make sure you can pick up the phone and get things done locally with people who make decisions on your behalf.At Mascoma Savings Bank, we're putting you first, today and tomorrow.
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Mascoma Savings Bank Mutually owned since 1899.Mascoma Savings Bank is mutually owned and not for sale. With no shareholders to please, we are committed to remaining independent and to re-investing profits in our community. Our first priority has always been--and always will be--you, our customers.We are different than other banks, and give you the security of a long-term relationship. We make sure you can pick up the phone and get things done locally with people who make decisions on your behalf.At Mascoma Savings Bank, we're putting you first, today and tomorrow.
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Jul 6, 2012
by Guest46290
1
Jul 6, 2012
business
Mascoma Savings Bank67 N Park St, Lebanon, NH03766 USA
New to the area, we opened accounts at Mascoma and then applied for a mortgage on a home. This mortgage was $40,000 less than what we had initially contacted them about (and for which they had given us a letter saying they believed we would qualify... (More) New to the area, we opened accounts at Mascoma and then applied for a mortgage on a home. This mortgage was $40,000 less than what we had initially contacted them about (and for which they had given us a letter saying they believed we would qualify). A week after being given initial verbal affirmation of the loan going through, they said "No. Sorry." Needless to say, our accounts will be moved elsewhere, and the details of the bank and the loan officer will be shared. If I could give less than one star, I would do so. (Hide)
Business Reply to this Review by Ken Wells, Sr. VP, Retail Lending
Mar 23, 2012
business
Mascoma Savings Bank67 N Park St, Lebanon, NH03766 USA
As much as we'd like to approve every loan for the amount a customer requests, the reality is we can't. There are times where the information initially provided doesn't match what we verify, and we either have to decline the request completely or of... (More) As much as we'd like to approve every loan for the amount a customer requests, the reality is we can't. There are times where the information initially provided doesn't match what we verify, and we either have to decline the request completely or offer a lesser amount. If the poster contacts me I'd be happy to review the application further. (Hide)
Mascoma Savings Bank67 N Park St, Lebanon, NH03766 USA
I enjoyed my experience with Mascoma Savings Bank. The employees were friendly and answered all my questions. They are very into customer service and making sure that that I got what I needed without pushing to much information on me.
Mascoma Savings Bank67 N Park St, Lebanon, NH03766 USA
Was involved with this bank regarding a home loan. They did not return calls, missed deadlines, altered appraisals with no rationale or explanation, and ultimately wore out both the buyer and the seller. Ultimately their unprofessionalism and backwo... (More) Was involved with this bank regarding a home loan. They did not return calls, missed deadlines, altered appraisals with no rationale or explanation, and ultimately wore out both the buyer and the seller. Ultimately their unprofessionalism and backwoods manner unraveled the deal. Unbelievable both in the breadth and depth of incompetence and that this business stays solvent while operating like this. (Hide)
Was this Review helpful to you? 111 of 2 found this review helpful
Business Reply to this Review by Ken Wells, Sr. VP
Sep 16, 2009
business
Mascoma Savings Bank67 N Park St, Lebanon, NH03766 USA
Mascoma Savings Bank has existed since 1899 because of our ability to create customer loyalty, which requires consistent, quality service. However, we make mistakes like anyone else and if Phil contacts me I'll look into it and try to make things ri... (More) Mascoma Savings Bank has existed since 1899 because of our ability to create customer loyalty, which requires consistent, quality service. However, we make mistakes like anyone else and if Phil contacts me I'll look into it and try to make things right. One part of his statement isn't accurate---the Bank cannot and does not "alter" appraisals. We let the appraiser do the work he or she was hired to do. (Hide)
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Mascoma Savings Bank Mutually owned since 1899.Mascoma Savings Bank is mutually owned and not for sale. With no shareholders to please, we are committed to remaining independent and to re-investing profits in our community. Our first priority has always been--and always will be--you, our customers.We are different than other banks, and give you the security of a long-term relationship. We make sure you can pick up the phone and get things done locally with people who make decisions on your behalf.At Mascoma Savings Bank, we're putting you first, today and tomorrow.
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