LensCrafters loves caring for eyes. We always have, and always will. Find a location near you to schedule your appointment, or visit our website to view frames, order contacts or see special offers. 2130 Florence Mall, Florence, KY 41042 http://LENSCRAFTERS.COM
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Aug 25, 2012
by anonymous
1
Aug 25, 2012
business
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
The store is untrustworthy and employs underhanded method to lure you in. I told them I was an AARP member and asked about the discount for an eye exam only because I intended to order my glasses online. They said the discounted price was $45. Durin... (More) The store is untrustworthy and employs underhanded method to lure you in. I told them I was an AARP member and asked about the discount for an eye exam only because I intended to order my glasses online. They said the discounted price was $45. During the eye exam they asked if I wanted a picture of my retinal for $40 and I said NO. Because of this refusal they did not give me the AARP discount price. They charged me $65 instead. What a ripoff. Also they gave me a hard time when I asked for my Pupillary Distance (PD) because they did not want me to know the PD number. You need the PD to order online. (Hide)
Business Reply to this Review by Dr. Aucello & Associates
Sep 8, 2012
business
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
The doctor's office charges $95 for an exam so the $65 was with a AARP discount whicht is given voluntarily by the office (they get no reimbursement for this discount). The photo is optional and as stated, did not change the fact you were given a di... (More) The doctor's office charges $95 for an exam so the $65 was with a AARP discount whicht is given voluntarily by the office (they get no reimbursement for this discount). The photo is optional and as stated, did not change the fact you were given a discount. As for the PD, the doctor's office does not make any income from the sale of eyeglasses so they wouldn't have given you hard time because you were buying online other than it's the optician's job and not the optometrist's to take that measurement. Please visit us in our new location in Evergreen Walk and we'd be more than happy to assist you with any further eye care needs you may have. (Hide)
Business Reply to this Review by Dr. Aucello & Associates
Sep 8, 2012
business
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
The doctor's office charges $95 for an exam so the $65 was with a AARP discount whicht is given voluntarily by the office (they get no reimbursement for this discount). The photo is optional and as stated, did not change the fact you were given a di... (More) The doctor's office charges $95 for an exam so the $65 was with a AARP discount whicht is given voluntarily by the office (they get no reimbursement for this discount). The photo is optional and as stated, did not change the fact you were given a discount. As for the PD, the doctor's office does not make any income from the sale of eyeglasses so they wouldn't have given you hard time because you were buying online other than it's the optician's job and not the optometrist's to take that measurement. Please visit us in our new location in Evergreen Walk and we'd be more than happy to assist you with any further eye care needs you may have. (Hide)
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
3/10/12 the exam wait time is 1.5 hours with appointment and then 10 minutes for exam {?} the optical people know nothing but sales but much about how to get your money $524 for reading glasses no bifocal $100 exam NO one hour it is 12- 14 days to... (More) 3/10/12 the exam wait time is 1.5 hours with appointment and then 10 minutes for exam {?} the optical people know nothing but sales but much about how to get your money $524 for reading glasses no bifocal $100 exam NO one hour it is 12- 14 days to get glasses shop around and compare. you can get exam free and two pairs of glasses for $350 less at other places within walking distance (Hide)
Was this Review helpful to you? 29329 of 32 found this review helpful
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
Yes, please note that the comments on this site do not seem specific for the LensCrafters/Independent Doctors Office Next to LensCrafters in Waterbury, CT, but rather for the region in general.
Was this Review helpful to you? 383 of 11 found this review helpful
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
I went to see DR Gellis for my contact lens prescription. I specifically told him i wanted my Contact lens prescription and not glasses(Since I already have 3 pairs of glasses and there was no change in my eye sight). After the testing he said he di... (More) I went to see DR Gellis for my contact lens prescription. I specifically told him i wanted my Contact lens prescription and not glasses(Since I already have 3 pairs of glasses and there was no change in my eye sight). After the testing he said he did it for glasses and I need to come back to get my contact lens prescription. My insurance pays only for one exam per year and now I have to pay the fees from my pocket ($130). Its the same treatment as any other Walmart vision center does. So i sugegst anyone to go to nearest Walmart Vision center. I went to see DR Haverly after 2 days at the same place and even he asked DR Gellis to give me the contact lens prescription, but he refused to do so. I would not suggest anyone this place !!! (Hide)
Was this Review helpful to you? 18918 of 27 found this review helpful
Business Reply to this Review by McKulty
May 21, 2012
business
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
Dr. Gellis and Dr. Haverly do not work at the Brookwood Village LensCrafters. Federal regulations require eye doctors to give you an eyeglass prescription whether you ask for it or not. If your insurance doesn't pay for contacts, then you should bl... (More) Dr. Gellis and Dr. Haverly do not work at the Brookwood Village LensCrafters. Federal regulations require eye doctors to give you an eyeglass prescription whether you ask for it or not. If your insurance doesn't pay for contacts, then you should blame your insurance, not your doctor. (Hide)
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
I will admit their prices are high for frames and lens, but you do get what you pay for and I received an extremely thorough eye exam better than any other place I went for an eye exam. I'd say don't buy their glasses get your eyes examed and take y... (More) I will admit their prices are high for frames and lens, but you do get what you pay for and I received an extremely thorough eye exam better than any other place I went for an eye exam. I'd say don't buy their glasses get your eyes examed and take your prescription some place else for cheaper pair of glasses. (Hide)
Was this Review helpful to you? 21421 of 25 found this review helpful
Lenscrafters2130 Florence Mall, Florence, KY41042 USA
I will admit their prices are high for frames and lens, but you do get what you pay for and I received an extremely thorough eye exam better than any other place I went for an eye exam. I'd say don't buy their glasses get your eyes examed and take y... (More) I will admit their prices are high for frames and lens, but you do get what you pay for and I received an extremely thorough eye exam better than any other place I went for an eye exam. I'd say don't buy their glasses get your eyes examed and take your prescription some place else for cheaper pair of glasses. (Hide)
Was this Review helpful to you? 19519 of 24 found this review helpful
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