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Jun 10, 2011
Jun 10, 2011
Brighton Chrysler Dodge Jeep Inc.9827 E Grand River Ave, Brighton, MI48116 USA
I bought 2 new cars from Brighton Chrysler. New car (10k miles): rear brake gets hot. Called Brighton Chrysler, asked for appointment to have it checked/fixed. Was given 9 am next day. Arrived at service facility at 9 am. Waiting in line. Then they... (More) I bought 2 new cars from Brighton Chrysler. New car (10k miles): rear brake gets hot. Called Brighton Chrysler, asked for appointment to have it checked/fixed. Was given 9 am next day. Arrived at service facility at 9 am. Waiting in line. Then they took the car. Was asked if I need a ride. "How long will it take? More than an hour?". Answer: "Oh, we are so busy now, all technicians working on cars". Me: "I had a 9 am appointment". "Oh, that does not mean we will work on your car at 9 am. Lots of people dropped their car off this morning, so you are way back in the line". Asked for ride. 45 min later, ride showed up. In short: "we don't care how much time YOU are wasting, as long as we keep our business loaded up nicely." My recommendation: do NOT use Brighton Chrysler service facility for anything but recalls or free warranty repair. For any other purpose, you find reliable car repair places that actually provide service AND value you as a customer. (Hide)
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